City of London, Manager, Rent Supplement & Tenant Selection

  • Posting for: City of London, Housing, Social Services and Dearness                                   

    Position:  Manager, Rent Supplement & Tenant Selection 

    Position Type:  Temporary up to 2 years, Full-time 

    File #: M-51-18E 

    The Corporation of the City of London strives to foster a workplace in which all individuals maximize their potential, regardless of their differences. We are committed to attracting, engaging, developing and celebrating exceptional people in public service who are representative of our community. 


    Reporting to the Manager, Housing Services, is responsible for the management of the various Rent Supplement Programs and for the planning and management of the activities and staff of the Housing Access Centre, and provides policy-related development, guidance and advice to the Housing Division and Social Services. 

    Work Performed:

    • Responsible for training, supervision, management and support of Housing Access Centre and Rent Supplement staff.
    • Develops and coordinates Housing policies ensuring Corporate goals and objectives are obtained.
    • Conducts research and monitors developments in legislation, governmental policies, procedures or trends that impact the Corporation; coordinates, evaluates and recommends amendments and/or additions to existing corporate policies.
    • Provides interpretation of the impact of developments and trends and assesses the response/position of stakeholders.
    • Develops and recommends strategies to handle issues and influences the outcome of developments or initiatives and assists with the implementation of approved strategies.
    • Assembles and analyses data for reports to the Housing Division and the Ministry of Municipal Affairs and Housing as required; provides statistical reports including tenant placement, demographics, (eg (SMAIR)
    • Ensures awareness and understanding of policy matters as they relate to operations.
    • Represents the Director of Municipal Housing at various meetings related to the development of corporate policy issues.
    • Liaises with corporate service areas on policy-related matters.
    • Liaises with social housing providers to ensure awareness and understanding of policy matters and legislation; liaises with landlords, tenants and various social agencies regarding rental, social or maintenance problems.
    • Establishes and maintains relationships with counterparts in Federal, Provincial and Municipal governments and related municipal associations with respect to Tenant Selection and Rent Supplement.
    • Maintains a current awareness and understanding of relevant legislation and intergovernmental policies to ensure an appropriate and timely strategic response.
    • Participates in the review of staff and Housing Provider decisions relating to the administration of social housing under the Housing Services Act (HSA) and in accordance with local rules and procedures.
    • Negotiates with current and potential landlords on various issues such as addition/deletion of units, rental amounts and subsidies.
    • Reviews rent supplement agreements to determine if they should be renewed, amends agreements when changes occur, authorizes tenant rent calculations, adjustments and lease renewals, ensures that notices of vacancy are processed quickly, and that applicants from the Housing Access Centre are referred to the landlord for tenant selection.
    • Reconciles monthly rent supplement payment adjustments and makes appropriate corrections.
    • Authorizes rent supplement payments to private sector landlords and payments for the Ontario Community Housing Assistance Program (OCHAP) and the Strong Communities Rent Supplement Program.
    • Coordinates unit inspections and recommends reimbursement to landlord for damages beyond normal wear and tear where applicable.
    • Performs related duties as assigned.


    • University degree in social services, finance or business administration.
    • Minimum 2-3 years related experience

    Specialized Training and Licenses: 

      Skills and abilities in the following areas are an asset: 

    • Working knowledge of the Rent Supplement Program, the Residential Tenancies Act and the Housing Services Act and Regulations
    • Excellent verbal and written communication skills
    • Class G Drivers License
    • Demonstrated proficiency in word processing, spreadsheets and various software packages.

    Compensation Range: $69,921 to $99,036 

    How to Apply: 

    Please visit the City of London website to apply online ( Please note following the interview stage, official transcripts as well as a basic criminal record check will be required prior to moving to the next stage in the selection process. 

    Closing Date for Application: Thursday, August 9, 2018 

    We appreciate all applications, however, only those selected for an interview will be contacted.