Northumberland County, Customer Service and Program Support Manager, Community & Social Services

  • Employment Opportunity 

    Located an hour east of Toronto, the thriving Southeastern Ontario community of Northumberland County has a rich history of agricultural production, world-class manufacturing, and economic viability. As the upper tier of municipal government, we weave together seven diverse yet complementary municipalities. 

    Currently, we are looking to fill the following vacancy: 

    Customer Service and Program Support Manager, Community & Social Services

    • Permanent, full-time

    Salary range: $69, 852 to $87, 305 

    Filling an existing vacancy, you will be responsible for the management of the Customer Service Unit and ensuring high-level administrative support to all service divisions and divisional managers of Community and Social Services. You will be responsible for developing and enhancing linkages between social services, organizations and other stakeholders through the development of an integrated service delivery model with a focus on front end customer services and back end services such as financial reporting, collections, records retention and accounting processes. You will coordinate the development and delivery of a range of projects, communication materials and quality improvement initiatives for Community and Social Services programs. You will provide information, data and trend analysis for use in strategic direction setting and decision making in Community and Social Services. You will administer Records and Information Management, including MFIPPA, for confidential client records for Community and Social Services. You will initiate and ensure implementation of leasehold improvements and manage day to day site facility issues along with lead special projects as identified that support internal operations and initiatives with other corporate departments. You will support the Joint Health and Safety Committee 

    You have a university degree in business or public administration, or other related discipline, combined with a minimum 3 years of experience gathered in a municipal or broader public, private or voluntary sector. You have experience with project management and can demonstrate experience planning and monitoring tasks. You are comfortable with basic accounting principles and data analysis and have a valid driver’s license. You have experience in program and asset management and administration. You have proven problem solving, conflict resolution, communication, and interpersonal skills as a strategic thinker and team player. You have excellent oral and written communication, mathematical, organizational, time management, client service and team building skills. You must be knowledgeable with Microsoft Office, and adapt at learning other program specific software along with a demonstrated ability to achieve performance objectives in a corporate environment, as well as being self-motivated and able to act independently and as part of a team. 

    The successful candidate will be required to submit a satisfactory criminal background check prior to the commencement of employment. We thank all applicants for their interest, however, only those selected for an interview will be notified. 

    When emailing your application, please indicate what source you found this posting in and please ensure your cover letter, résumé, and any other supporting documents are submitted in one file (preferably MS Word (.doc or .docx) or Adobe (.pdf)).  Please indicate in your cover letter your preferred method of contact: text, email, or phone call. 

    We invite you to submit your application by 4:30pm on Friday, June 1st, 2018 to: 

    Human Resources

    County of Northumberland

    555 Courthouse Road

    Cobourg, ON K9A 5J6                                                                                           


    Fax: 905-372-3046 

    Please note that accommodations are available, upon request, to support applicants with disabilities throughout the recruitment process. Please e-mail your request to or call 905-372-3329 ext. 2327. Alternative formats of this job posting are available upon request. 


    Personal information collected through the recruitment process will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information and Protection of Privacy Act.